Customer Service Representative

posted:
Location
Montgomery, Pennsylvania
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
M-F 11:30- 8pm; Saturday 9:30am -6pm (rotating)
Salary
$13.73
Ref. Number
R_WPT0017
Contact
Spherion Williamsport, Spherion
Phone
570-320-9750
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Job Description

We are currently hiring customer service representatives to start working in November. Person would be responsible for coordinating and performing numerous customer service functions for specific assigned customers efficiently, resulting in excellent customer service. 

 

Schedule is M-F form 11:30am to 8pm with rotating Saturdays form 9:30am to 6pm. 

 

To apply please go www.spherionpajobs.com/apply.php and choose the Williamsport office. 

Qualification

  • High School Diploma
  • 1 year combined customer service experience and/or related education
  • Personal computer experience

Responsibilities

  • Excellent communication skills (written, oral, listening, and approachable)
  • Computer skills meet process requirements- 30 WPM, and ability to perform basic functions independently
  • Enthusiasm in serving as customer's primary point of contact and "owning" customer challenges from start to finish
  • Emerging ability to exercise personal judgement in delivering superior customer service
  • Capability/willingness to seek guidance and/or escalate concerns/improvement opportunities
  • Identifies growth opportunities in personal performance and shows comfort level in taking initiative to pursue excellence
  • Utilizes established processes/procedures efficiently in daily work flows
  • Develop and maintain knowledge the companies team structure, roles, and responsibilities to facilitate communication flow
  • Commitment to regular use of company tolls to ensure product/account/systems knowledge remains current