Customer Service Representative

Ocala, Florida
Manufacturing & Production (Production Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 12.00 - US$ 13.00 per hour
Ref. Number
Marsh,Jennifer, Spherion
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Job Description

Spherion Staffing is looking for an experienced customer service representative for a manufacturing company!

Job Description:

* Verbal communication via phone, written communication via electronic means with customers for the purpose of receiving and processing orders for products
* Verifying billing and shipping information, confirming pricing and availability of all orders
* Maintains a daily liaison relationship with sales representatives and customers regarding orders, product research, returned goods, service products and product pricing
* Will solicit sale of new products or services provided by the company
* Adjust for queries concerning billing or services rendered, referring complaints of service failures to designated departments for further investigation
* Performs debits and credits when needed for returns of products or billing errors
* Help with other duties as needed

Candidates will need to have the following qualifications:

~ Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
~ Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
~ Ability to maintain follow up on a customer, whose query you have solved. Ensure the customer has satisfaction with resolution
~ Ability to effectively present information in one on one
~Ability to use and develop proficiencies in Microsoft Outlook, Excel, Word and Power Point applications
~ Ability to develop proficiency in the use of SAP application
~ Ability to handle a lot of data is available and all of this has to be done at a good pace
~ High attention to detail
~ Ability to maintain digital records of customer accounts and customer interactions in an orderly manner

Working hours: 8:00 AM - 5:00 PM

3 years of customer service experience required
High School Diploma or GED

High School

1-4 years

Prior Customer Service experience


Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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