Customer Service Representative

Ocala, Florida
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 10.00 - US$ 13.00 per hour
Ref. Number
Marsh,Jennifer, Spherion
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Job Description

Spherion Staffing is looking for an experienced customer service representative!

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Job Duties will include (But are not limited to):

* Answer calls and respond to e-mails
* Handle customer inquiries both over the phone and by e-mail
* Research required information using available resources
* Manage and resolve customer complaints
* Provide customers with product and service information
* Enter new customer information into system
* Update existing customer information
* Process orders, forms and applications
* Identify and escalate priority issues
* Route calls to appropriate resource
* Follow up customer calls where necessary
* Document all call information according to standard operating procedures
* Complete call logs
* Produce call reports

Working hours: 8:00 AM - 5:00 PM

1-2 years of customer service experience required
High School Diploma or GED

High School

1-4 years

Candidates will need to have the following qualifications:

~ Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
~ Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
~ Ability to maintain follow up on a customer, whose query you have solved. Ensure the customer has satisfaction with resolution
~ Ability to effectively present information in one on one
~Ability to use and develop proficiency in Microsoft Outlook, Excel, Word and Power Point applications
~ Ability to handle a lot of data is available and all of this has to be done at a good pace
~ High attention to detail
~ Ability to maintain digital records of customer accounts and customer interactions in an orderly manner


Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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