Customer Service Representative

posted:
Location
Orrville, Ohio
Industry
Customer Service & Call Center
Job Type
Temporary
Ref. Number
Do_SMK3431
Contact
Melissa, Spherion
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Job Description

TITLE
Professional Customer Service  

LOCATION
Orrville, OH  

REPORTS TO
Team Manager, Customer Service  

PAY RATE
$14.00 - $16.00/hr  

POSITION SUMMARY
Work with a third party brokerage firm and/or customer to research and resolve invoice deductions on customer payments, and drive efficiencies in the order-to-cash process. A Customer Service Representative should be detail oriented and possess strong analytical and communication skills. In addition, this individual should be a team player who is open to asking questions to learn and grow within the department.            

Skills

KEY RESPONSIBILITIES
- Work with a third party brokerage firm to research and resolve invoice deductions on customer payments that support key accounting and finance decisions.
- Monitor the performance of brokers on pre-determined deduction goals and timely follow up with customers on unauthorized deductions.
- Help research and resolve customer shipment discrepancy claims using warehouse shipping and receiving documents to improve invoice accuracy and aid in deduction resolution.
- Analyze customer invoice accuracy metrics to identify the root cause of pricing discrepancies and drive corrective actions when issues are identified.
- Work internally with Sales Managers to report on customer deduction issues impacting the funding of promotional sales events.
- Build strong partnerships with brokers, while identifying process improvement opportunities that benefit both the customer and the company.
- Serve as the single point of contact for all inquiries related to invoice deductions.
- Manage a combination of daily responsibilities and special projects to support current business activities and needs.
- Analyze customer debits and credits to post and apply funds for the reconciliation of payments.

Qualification

SELECTION CRITERIA
- Education Bachelor’s Degree required. A Business degree is preferred.
- Experience 1 - 3 years of related business experience is preferred.  
- Other Strong analytical skills to develop and support action plans for achieving organizational goals.
- Strong problem solving skills needed in managing complex business situations.
- Ability to organize information and prioritize tasks to meet deadlines in time sensitive situations based on customer needs.
- Excellent interpersonal skills to achieve effective communication (both written and verbal) with internal and external customers.
- Ability to display indirect leadership across other functional areas to accomplish customer goals.
- Proficient computer skills, including Microsoft Word, Excel, and PowerPoint.  

Interested in this great opportunity?
Submit your resume via email to mgiles@spherionohio.com or contact our office for more information:  

209 Hostetler Rd.
Orrville, OH 44667
330-682-2222  

Spherion Mid Ohio is an EEO/AA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.    

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