Customer Service Representative

posted:
Location
Perry, Georgia
Industry
Customer Service & Call Center
Job Type
Temp to Perm
Salary
US$ 9.00 per hour, $9 per hour + none
Ref. Number
S_20828
Contact
Driggers, Kristen, Spherion
Phone
478.956.1700
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Job Description

Duties include but are not limited to:
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls on a multiline telephone system
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Place or cancel orders
Suggest solutions when a product malfunctions
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Handle changes in policies or renewals

Working hours: Mon-Fri 8AM - 6PM

Skills:
Requires a high school diploma or equivalent
0-3 years of experience in customer service
Basic computer skills a must
Rely on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision-reports to a supervisor or manager.
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Valid drivers license

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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