Customer Service Representative in Putnam, CT

posted:
Location
Putnam, Connecticut
Industry
Customer Service & Call Center
Job Type
Temporary
Salary
US$ 19.00 - US$ 20.00 per hour, $19 - 20 per hour + none
Ref. Number
S_13866
Contact
Silva, Kristi, Spherion
Phone
860-786-1093
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Job Description

A well established state of the art Distribution center seeks to add an experienced Customer Service Representative to their Dynamic Customer Service Department
Primary responsibilities
Investigate customer's problems and deliver solutions.
Communicate with customers via phone, email, or letter.
Provide scripts to read from during phone calls.
Handle any escalated service issues
Resolve complaints and order issues.
Ask customers to provide feedback on customer service experience
Keep abreast of new company products and services.
Issue refunds to customers.
Analyze data and statistics.
Compile and print reports on overall customer satisfaction.
Identify areas of improvement and provide resolutions

Working hours: 8:00am - 5:00pm

Skills:
Exceptional Communication skills are a must!
Intermediate to Advanced Level PC skills

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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