Customer Service Representative

posted:
Location
Putnam, Connecticut
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 15.00 - US$ 16.00 per hour
Ref. Number
S_43717
Contact
Silva, Kristi, Spherion
Phone
860-7861093
Apply Now

Job Description

Answer phones and make outbound calls in a fast-paced team environment to ensure that the company meets and exceeds customer requirements for timely delivery of the highest quality products and services.

- Communicate with other departments within the company to ensure proper handling of each order in effort to meet customer expectations and provide quality, on-time delivery.
- Comply with all safety regulations and apply good judgment in safely performing all tasks.
- Communicate with customer service manager on all appropriate concerns related to meeting objectives, working conditions, safety and interpersonal conflicts.
- Other duties as assigned

Responsibilities:
Manage customer order requirements from receipt of order through shipment
??? Receive orders for product from customer.
??? Check all pertinent information (i.e. specifications, pricing, ship method, etc.)
??? Contact customer if clarification is needed on purchase order
??? Enter sales order into MRP
??? Enter work order and verify raw material availability
??? Confirm order to the customer
??? Track order status and communicate any changes/status updates to the customer.
??? Respond to customer inquiries in a manner that is timely, complete and meets the customer???s expectations.
??? Blanket, Kanban, and Consignment order maintenance
??? Maintain open order reports for selected customers
??? Maintain specialty R&D orders for engineering
??? Answer telephones and handle high volume email correspondence
??? Handle customer complaints
??? Communicate with other departments within the company to ensure proper handling of each order in effort to meet customer expectations and provide quality, on-time delivery.
??? Communicate with customer service manager on all appropriate concerns related to meeting objectives, working conditions, safety and interpersonal conflicts.
??? Other duties as assigned
Attendance is an essential function

Working hours: 8:00 AM - 5:00 PM

Skills:
Ability to apply concepts such as fractions, percentages, ratios, and proportions
Proficient in Microsoft Office-Word; Excel; Powerpoint

Education:
Bachelors

Experience:
4-7 years

Qualifications:
2+ Years of Customer Service experience in a Manufacturing environment
Perception that customer satisfaction is the #1 priority with an excellent disposition in all personal interactions.
Advanced working knowledge of personal computers and experience in their use in business applications
Ability to read, comprehend, and interpret directions, instructions, customer specifications, purchase orders, production documentation, quality system procedures, correspondence and memos, data sheets, brochures, safety rules, operating and maintenance instructions, procedure manuals and MSDS sheets.
Ability to create customer correspondence, routine reports, and other correspondence.
Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization
Ability to apply problem solving techniques in situations involving numerous variables.


This is a great Opportunity to get your foot in the door with a fast growing, dynamic company with lots of advancement potential! APPLY TODAY!!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now