Customer Service Representative

posted:
Location
Roanoke, Indiana
Industry
Customer Service & Call Center
Job Type
Temporary
Salary
US$ 12.50 per hour, $12.50 - 12.50 per hour + none
Ref. Number
S_17718
Contact
Betancourt-Avila, Rosa, Spherion
Phone
260-496-9900
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Job Description

JOB FUNCTION: Ensure customer satisfaction (direct customers, specialty retail partners, international, and eBay) through processing orders, preparing general correspondence and coordinating customer service needs with other functions as required. Serve as customer contact, representing the client by telephone, chat, and/or mail regarding such matters as placing an order, pricing, stock availability and shipping.

ESSENTIAL DUTIES & RESPONSIBILITIES:
-Provide courteous and professional customer service while exemplifying the client's core values to all customer types.
-Handle incoming telephone calls, chats, letters and facsimiles requesting orders, providing price information, sharing product features and benefits, checking stock status information, assisting with change to orders, making account adjustments/updates and placing order cancellations, etc.
-Share promotions and suggest additional items as appropriate.
-Process payments, credits and/or debits.
-Process and send requested reports, invoices and packs slips upon request.
-Assist retail partners with marketing promotion questions to include assisting with support documents on the Partner's Log-In.
-Prepare Return Authorization paperwork and print return labels utilizing FedEx Online.
-Assist Customer Service Supervisor with special projects as requested.
-Evaluate and identify opportunities to drive process improvements that positively impact the customer's experience around products, packaging, shipping, service or billing methods.
-Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
-Maintain a balance between company policy and customer benefit in decision making; Handling issues in the best interest of both customer and company.

Working hours: 2nd Shift

Skills:
KNOWLEDGE, SKILLS, AND ABILITIES:
-Highly developed sense of integrity and commitment to customer satisfaction.
-Demonstrated passion for excellence with respect to treating and caring for customers.
-Strong desire and ability to serve customers and solve problems
-Strong typing skills.
-10 key experience and PC proficiency utilizing Microsoft Office software.
-Detail oriented with the ability to manage multiple tasks simultaneously.
-Excellent organization and follow through skills.
-Excellent interpersonal, written and verbal communication skills.
-Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness.
-Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced office environment.
-Knowledge of the client's customer service processes, systems and customers.
-Extensive SAP knowledge preferred.
-Possess a strong work ethic and team player mentality.

ENVIRONMENT & PHYSICAL DEMANDS:
-Office environment. Utilizing an office desk - sitting, reading, listening, or speaking with the ability to move intermittently throughout the day.
-Strong sensory skills, such as good eyesight, good hearing and dexterity.
-Ability to operate office equipment, including computers, copiers, fax machines, and phones.

EDUCATION AND/OR EXPERIENCE:
-High school graduate.
-2+ years customer service experience.

*This position is seasonal and is anticipated to last through the end of the year.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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