Customer Service Representative

posted:
Location
Rockledge, Florida
Industry
Manufacturing & Production (Production Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 12.00 - US$ 14.00 per hour
Ref. Number
S_34852
Contact
Sheila Poland, Spherion
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Job Description

Summary/Objective

The customer service representative position is responsible for processing customer orders, changes and returns according to established department policies and procedures, while providing quality and efficient customer service as well as communicating effectively with team members within the customer service department.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Enters and processes orders/changes/returns received via phone/fax/email/or personally which includes routing to various departments and coordination of ship dates based on manufacture date
2. Edits orders received for price and nomenclature
3. Informs customers and/or sales representatives of prices, shipping date, anticipated delays and any additional information as related to order
4. Follows up on orders to ensure delivery by specified dates
5. Corresponds with logistics coordinator regarding inventory stock concerns
6. Packages and processes sales aides and product collateral literature for shipment
7. Enters and processes inventory returns received from customers and/or sales representatives
8. Maintains and updates customer quote files
9. Assists with maintaining stock levels and inventory of various sales aids and product collateral literature; places restock orders for various products as needed
10. Prepares export order shipping documents
11. Assists customers and sales department by investigating queries pertaining to orders, invoices, pricing, etc.
12. Files documents in customer files
13. Assists with mailing of month end statements
14. Provides support for all other departments as needed.

Responsibilities:
Competencies

1. Communication Proficiency.
2. Customer/Client Focus.
3. Leadership.
4. Organizational Skills.
5. Performance Management.
6. Problem Solving/Analysis.
7. Technical Capacity.
8. Team Oriented.
9. Safety and Security

Working hours: 8:00 AM - 5:00 PM

Skills:
High school diploma or GED equivalent
3-5 years customer service experience, preferably in office setting.

Education:
High School

Experience:
1-4 years

Qualifications:
This position requires a mid-level knowledge of Microsoft Excel; Microsoft Word; and Outlook. The ability to learn proprietary software is a must. Able to type 45 or more WPM

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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