Customer Service Representative

posted:
Location
Rockledge, Florida
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 15.50 - US$ 16.50 per hour
Ref. Number
S_63608
Contact
Justin Kolleda, Spherion
Phone
3212550222 X208
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Job Description

The customer service representative position is responsible for processing customer orders, changes and returns according to established department policies and procedures, while providing quality and efficient customer service as well as communicating effectively with team members within the customer service department.

Responsibilities:
- Enters and processes orders/changes/returns received via phone/fax/email/or personally which includes routing to various departments and coordination of ship dates based on manufacture date
- Edits orders received for price and nomenclature
- Informs customers and/or sales representatives of prices, shipping date, anticipated delays and any additional information as related to order
- Follows up on orders to ensure delivery by specified dates
- Corresponds with logistics coordinator regarding inventory stock concerns
- Packages and processes sales aides and product collateral literature for shipment
- Enters and processes inventory returns received from customers and/or sales representatives
- Maintains and updates customer quote files
- Assists with maintaining stock levels and inventory of various sales aids and product collateral literature; places restock orders for various products as needed
- Prepares export order shipping documents
- Assists customers and sales department by investigating queries pertaining to orders, invoices, pricing, etc.
- Files documents in customer files
- Assists with mailing of month end statements
- Provides support for all other departments as needed.

Working hours: 8:00 AM - 5:00 PM

Skills:
This position requires mid to upper level knowledge of Microsoft Excel; Microsoft Word; and Outlook. The ability to easily learn proprietary software is a must. Able to type 45 or more WPM and use number keyboard on computer keypad proficiently.

Education:
High School

Experience:
4-7 years

Qualifications:
- High school diploma or GED equivalent
- 3-5 years customer service experience, preferably in office setting.


Please apply online at www.spherion.com/apply and/or send your resume to jasonkolleda@spherion.com for review. Resume required for review.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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