CUSTOMER SERVICE REPRESENTATIVE

posted:
Location
Santa Barbara, California
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 16.00 per hour
Ref. Number
S_67353
Contact
Miller,Brooks, Spherion
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Job Description

Are you looking for immediate work in a customer service role at a large, reputable employer? If so, this could be the position for you!

Our healthcare customer has multiple needs for customer service representatives to work with clients to obtain and provide information about the status of laboratory results and reports and resolves routine questions and issues related to specimens and testing.

Responsibilities:
This position will work in the testing collection tent, performing patient check-in, registration, and collection preparation.

Responsibilities will include, but are not limited to:

- 60% : Provide customer support by responding to incoming telephone calls from medical clinics, doctors' offices, clients, and other departments requesting information on test results and services. Supports inbound calls and visitors with answers to general questions regarding department services.

- 20% : Make timely outgoing calls to follow-up on all stats and critical call results.

-10% : Effectively resolve routine questions and problems related to specimens and testing. Refer unresolved and complex issues to Supervisor

- 5% : Send reports by fax, email, etc as requested

- 5%: Keep accurate electronic and manual records of client transactions and interactions, including recording details of inquiries, complaints, and comments, as well as action plans. Prepares performance-related reports as requested.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Proficient in Microsoft office and other general computer skills

- Display good customer service and a welcoming attitude

- Excellent analytical and problem-solving skills. Ability to identify and service multiple calls, requests, and tasks at one time while maintaining a professional manner. Ability to prioritize work.

Education:
High School

Experience:
0-1 years

Qualifications:
Minimum: Associate degree or high school diploma plus 2 years experience in customer service

Preferred: Customer service experience in health care field.


Apply with resume immediately to be considered for this wonderful opportunity with one of Santa Barbara's largest employers!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Apply Now