Customer Service Representative

Toledo, Ohio
Customer Service & Call Center
Job Type
US$ 15.00 per hour, $15 per hour + none
Ref. Number
Congleton, Danielle, Spherion
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Job Description

We have a prestigious client seeking Customer Service Representatives?THIS IS YOUR CHANCE TO GAIN ENTRY LEVEL EXPERIENCE WITH A GREAT COMPANY!! This role is part of the Customer Operations within the Supply Chain Team. The client is looking for candidates with data entry skills, excellent communication skills and a good work ethic. In this role, 80% of your time will be spent with external and internal customer interaction through phone, email, and fax. The Customer Service Representative is responsible for answering incoming customer calls promptly and in accordance with established call-handling procedures. The representative will provide concise, quality customer service in a professional, timely, and courteous manner with the main goal of making the client the supplier of choice.

Job Duties:
*Provide Outstanding Customer Service:
~ Deliver consistent service to our customers
~ Maximize every opportunity to ?sell? to the customer
~ Take proactive actions to meet customer needs and concerns creating win/win solutions
~ Enter orders accurately
~ Develop close relationships with our customers and understand what it takes to ensure their success
~ Develop customer trust by consistently following through on actions and operating with integrity
~Leverage relationships to obtain outside-in market insights
~ Leverage product training opportunities

How to Measure Success:
~ Service Metric: Service Level / Abandonment Rate / Accessibility / Adherence
~ Customer Feedback
~ Ship-to Creation Errors
~ Data Integrity (Lead Times, Guaranteed Cycles, Customer Request Dates, Customer Master Data)
~ Call Audits

Qualifications Needed:
~Bachelor?s degree
~Experience with SAP
~Previous experience in an ever changing, fast paced customer service environment
~Previous experience creating solutions in the best interest of the company and customer
~Experience with Microsoft Office Suite (Word, Excel, Outlook)
~Knowledge of building materials industry
~Supply Chain knowledge
~Strong oral and written communication skills
~Supportive and adaptive to a change of management initiatives
~Exceptional listening skills
~Lean Sigma knowledge to support a waste free environment

Working hours: 1st Shift

Applications without a resume will not be considered. Applicants must be willing to submit to a criminal background and drug screen.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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