Customer Service Representative

posted:
Location
West Fargo, North Dakota
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Full-Time
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 16.00 - US$ 18.00 per hour
Ref. Number
S_57907
Contact
Janine Eberhart, Spherion
Phone
701-412-2894
Apply Now

Job Description

Spherion Staffing is looking for a full time Customer Service Representative to work with a logistics company in Fargo.
The Customer Service Representative works in conjunction with account management team to ensure accurate entry of customer orders utilizing all available resources. Qualified applicants must have a minimum of 2 plus years of customer service experience, solid computer experience and have the ability to work under time pressures in an interruptive environment.

Monday-Friday 8 am-5 pm
Pay 16-18/hour DOE
Direct Hire Opportunity

Responsibilities:

- Ensure that proper channels of communication exist between the company and customers, maintaining long term positive working relationships
- Enter freight for transport
- Utilize cost effective resources
- Ensure compliance with Federal and State permit regulations when entering freight for transport
- Schedule pick-up and delivery appointments and make pre-calls as necessary
- Responsible for assisting drivers with questions, load information etc.
- Resolve conflict utilizing good interpersonal skills
- Enter driver extra pay in computer system
- Manage customer scorecards under the direction of the Account Manager(s)

Responsibilities:
See above

Working hours: 8:00 AM - 5:00 PM

Skills:
Requirements:
-High school diploma or GED required
-2 plus years of customer experience required
-Strong computer skills and very strong data entry skills
-Ability to perform assigned duties under frequent time pressures in an interruptive environment
-Excellent interpersonal skills
-Ability to solve complex problems

Education:
High School

Experience:
1-4 years

Qualifications:
See above


To be considered, please apply online at www.spherion.com/apply
If you have any questions please contact Janine Eberhart at 701-412-2894

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now