Customer Service Representative

posted:
Location
Williamsport, Pennsylvania
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
9a-5p
Salary
$11.00-$15.00
Ref. Number
R_WPT8526
Contact
Spherion
Phone
15703209750
Apply Now

Job Description

Currently hiring customer service representatives in Williamsport, PA. Would be responsible for taking incoming calls from the general public to schedule trips and provide information in response to inquires about routes and services. 

To apply go online to www.spherionpajobs.com and send resumes to Williamsport-PA@spherion.com.

Skills

  • Ability to function independently with minimal supervision. 
  • Ability to mulit-task and manage multiple responsibilities concurrently. 

Qualification

  • Lift up to 25lbs
  • Ability to read and understand mapping.
  • Must be computer literate and proficient in typing.
  • Must be able to communicate and follow oral/written instructions.
  • Ability to maintain confidentiality in regard to sensitive material. 

Responsibilities

  • Answer multi-line phone.
  • Provide exceptional customer service when booking trips and answering questions regarding shared ride program or other services. 
  • Confirm trip schedule with client/public passenger
  • Accurately record hours of work on time cards/time reporting systems.
  • Maintain schedule documentation.

Education

High School Diploma/GED