Customer Service Representatives-Banking in Fargo

Fargo, North Dakota
Customer Service & Call Center
Job Type
Temp to Perm
US$ 14.00 per hour
Reference Number
Amber Delamater, Spherion
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Job Description

Our client, a regional bank, has an opening for a Customer Service Representative in their call center. Successful applicant will provide direct customer service, administrative support and data management in this technical environment.

Responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services
Duties include:
- Processing routine to complex transactions on-line
- Researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives
- Account maintenance, report generation, and project work
- A CSR spends nearly 80-85% of his/her time on the phone answering questions for internal Team Members. The remainder of the time is spent on learning and development opportunities. An excellent CSR will be able to handle 100-120 calls per day while maintaining a high level of customer satisfaction. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming bankers concerns which can include some escalated issues

Working hours: To be determined

--2+ years customer service experience and 1+ years computer experience
--Ability to function in a fast-paced disciplined environment
--Customer service focused
--Proven experience with listening and eliciting information effectively
--Must have a positive attitude
--Must have the ability to work well on a team
--Must have a solid work history
--Predictable and reliable attendance is an essential function of the position
--Prior experience in processing complex transactions and performing extensive research to resolve complex customer inquiries
--Excellent written, verbal and interpersonal skills to deal effectively with intradepartmental team members and external entities
--Advanced PC skills including ability to troubleshoot common problems and navigate the internet/intranet
--Intermediate multitasking and problem-solving skills
--Call center experience in Banking/Financial Services
--Knowledge of Bank Policy and Procedures

To be considered, please apply online at -
If you have any questions please contact Amber Delamater at 701-412-2896

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.


High School

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