Customer Service Representatives-Banking in Sioux Falls

posted:
Location
Sioux Falls, South Dakota
Industry
Customer Service & Call Center
Job Type
Temp to Perm
Salary
US$ 13.50 per hour, $13.50 - 13.50 per hour + none
Ref. Number
S_12051
Contact
Anna Wolf, Spherion
Phone
605-335-6010
Apply Now

Job Description

Our client, a regional bank, has openings for Customer Service Representatives in their call center. Successful applicant will provide direct customer service, administrative support and data management in this technical environment.

Responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services
Duties include:
- Processing routine to complex transactions on-line
- Researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives
- Account maintenance, report generation, and project work
- A CSR spends nearly 80-85% of his/her time on the phone answering questions for internal Team Members. The remainder of the time is spent on learning and development opportunities. An excellent CSR will be able to handle 100-120 calls per day while maintaining a high level of customer satisfaction. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming bankers concerns which can include some escalated issues

$13.50/hour
Shifts vary

Working hours: Varies

Skills:
Requirements:
--2+ years customer service experience
--Ability to function in a fast-paced disciplined environment
--Self-motivation
--Customer service focused
--Proven experience with listening and eliciting information effectively
--Must have a positive attitude
--Must have the ability to work well on a team
--Must have a solid work history
--Predictable and reliable attendance is an essential function of the position
--Excellent written, verbal and interpersonal skills to deal effectively with intradepartmental team members and external entities
--Intermediate multitasking and problem-solving skills

To be considered, please apply online at www.spherion.com/siouxfalls
If you have any questions please contact Anna Wolf at 605-335-6010

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now