Customer Service Representative/Service Dispatcher

posted:
Location
Fargo, North Dakota
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Full-Time
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 17.00 - US$ 20.00 per hour
Ref. Number
S_58191
Contact
Janine Eberhart, Spherion
Phone
701-412-2894
Apply Now

Job Description

Spherion Staffing is assisting our Fargo client, who is looking for a CSR/Service Dispatcher. This position will meet the customer's needs through dispatching, scheduling, billing, and communicating with the customer to understand their needs and follow up the service ticket until the situation is resolved and the customer has no further issues. This position has no customer contact (all in bound calls). Qualified applicants must have a minimum of 2 plus years' customer service experience in a call center or a dispatching role.

Monday-Friday 8 am-5 pm
Pay $17-20/hour DOE

Responsibilities:

- Respond to incoming service calls, completing write ups on service calls, schedule and dispatch service calls
- Oversee service needs of customers and bring the highest level of customer service in each instance-communication with customers, follow up on service calls and work order invoicing
- Make sure efficiency is met in dispatching technicians
- Invoicing work orders
- Watch for non-billable orders and prevention of overuse

Responsibilities:
See above

Working hours: 8:00 AM - 5:00 PM

Skills:
Requirements:
-High school diploma or equivalent
-2 plus years of customer service experience in a call center or a dispatching role
-Strong computer and typing skills
-Strong verbal and written communication
-Ability to identify and handle the urgency of each task, and work in a high-stress position

Education:
High School

Experience:
1-4 years

Qualifications:
See above


To be considered, please apply online at www.spherion.com/apply
If you have any questions please contact Janine Eberhart at 701-412-2894

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now