Customer Service Specialist / Dispatcher

posted:
Location
Port Saint Lucie, Florida
Industry
Administrative & Support Services
Job Type
Temp to Perm
Salary
US$ 14.00 - US$ 16.00 per hour, $14 - 16 per hour + none
Ref. Number
S_21915
Contact
Justin Kolleda, Spherion
Phone
7723369545 X208
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Job Description

Front desk receptionist with A++ customer service skills. Answers high volume of incoming calls from current customers and prospects. Handles customer inquiries and complaints, determining levels of anxiety customer may be experiencing to prioritize resolution and dispatches accordingly or escalates when needed. Customer's satisfaction is primary focus/must be able to take action and address the situation within company guidelines.

Working hours: Mon-Fri

Skills:
- Ability to work with a diverse group of people internally; including direct interaction with the Owner, office staff and service technicians.
- Displays professional maturity and high ethical standards.
- Schedules service appointments. Handles payments made by credit card and check.
- Ability to multi-task, schedule /manage action lists and prioritize.
- Active listening, critical thinking and problem solving skills required.
- Dispatching software experience preferred. Pestpac or other pest control management software experience+. MS Excel, G Suite by Google proficiency, and accurate data entry required.
- Pass pre-employment criminal and drug screenings.
- Non-smoker preferred.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now