Customer Service Specialist Job in Fargo

posted:
Location
Fargo, North Dakota
Industry
Administrative & Support Services
Job Type
Temp to Perm
Salary
US$ 14.25 per hour
Reference Number
S_6607
Contact
Jnaine Eberhart, Spherion
Phone
701-412-2894
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Job Description

Job Summary:
The Customer Service Specialist is responsible to answer all customer questions on offered benefits with accuracy and high quality customer service. They provide direction to customers through telephone, email and face-to-face interaction. The Customer Service Specialist represents the company to the customer. They own the customer's experience with them. All solutions, complaints, and successes are theirs.

Duties & Responsibilities:
- Responsible for assisting customers by answering questions, solving problems and educating them on provided services via inbound phone calls and customer email inquiries
- Handles all inquiries professionally and courteously and with accuracy
- Answers and return inquiries in a timely manner
- Clearly communicates answers and solutions to the customer
- Responds to email inquiries with accuracy utilizing appropriate verbiage, grammar, and spelling
- Researches/investigates all inquiries utilizing reference materials
- Understands and applies confidentiality guidelines
- Meets or exceeds customer service standards and goals
- Is knowledgeable about the products offered and actively participates in departmental training and continued education
- Provides informal and formal training for additional team members when needed
- Displays advanced knowledge of IRS regulations governing all products
- Actively assists other departments when additional help is needed

Working hours: To be determined

Skills:
Qualifications:
--Telephone inquiry experience or ability to handle a constant flow of incoming calls
--Customer service experience and benefit experience typically acquired in 6 months to two years
--Computer proficiency required
--Must have excellent customer service skills
--Bilingual Spanish/English language skills a plus

Pay: $14.25/hour

To be considered, please apply online at www.spherion.com/fargo
If you have any questions please contact Janine Eberhart at 701-412-2894

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Qualification

High School

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