Customer Service Specialist Job

West Fargo, North Dakota
Customer Service & Call Center
Job Type
US$ 15.00 - US$ 15.50 per hour, $15.00 - 15.50 per hour + none
Ref. Number
Janine Eberhart, Spherion
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Job Description

Spherion Staffing has Temporary Customer Service Specialists positions available. These Customer Service specialists are responsible for servicing partners by providing high quality customer service. The main responsibilities will be to answer all customer questions via inbound phone calls and emails on offered benefits with accuracy and high quality customer service.

Positions start mid-October and go through mid-January
Pay $15-15.50/hour DOE
8 am-5 pm

- Responsible for assisting customers by answering questions, solving problems and educating them on provided services via inbound phone calls and customer email inquiries
- Handles all inquiries professionally and courteously and with accuracy
- Answers and return inquiries in a timely manner
- Clearly communicates answers and solutions to the customer
- Responds to email inquiries with accuracy utilizing appropriate verbiage, grammar, and spelling
- Researches/investigates all inquiries utilizing reference materials
- Understands and applies confidentiality guidelines
- Meets or exceeds customer service standards and goals
- Is knowledgeable about the products offered and actively participates in departmental training and continued education
- Provides informal and formal training for additional team members when needed
- Displays advanced knowledge of IRS regulations governing all products
- Actively assists other departments when additional help is needed

Working hours: 8 am-5 pm

--High School diploma or GED
--Telephone inquiry experience or ability to handle a constant flow of incoming calls
--Customer service experience and benefit experience typically acquired in 6 months to two years
--Computer proficiency required
--Must have excellent customer service skills
--Bilingual Spanish/English language skills a plus

To be considered, please apply online at
If you have any questions please contact Janine Eberhart at 701-412-2894

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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