1. The customer service representative is responsible for answering incoming calls from consumers with questions about website navigation and other internal procedures
2. Taking inbound calls from consumers and researching issues over the phone
3. Utilizing the computer database to verify and document information
4. Consistently meeting established productivity, schedule adherence and quality standards
Physical Requirements and Work Environment:
-Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
-Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity.
Shift Start/End Time:
Training is from 8:00am-4:30pm. After training, candidate must be able to work an 8 hour shift between the hours of 7:00am-10:00pm. Evenings, some weekends and Holidays may be included.
Working hours: Flexible, 8 hour shifts between 7:00am - 9:00pm
Must have qualifications/experience:
-1 year of customer service experience analyzing and solving customer problems , OR 1 year of experience in an office setting environment using the telephone and computer as primary instruments to perform job duties
-An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
-Available to work 40 hours per week anytime within the operating hours of the site
-Prior stable work experience
-Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer systems applications
-Ability to navigate a computer while on the phone
-Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
-Ability to remain focused and productive each day though tasks may be repetitive
-Willing to work and contribute in a team environment
**To apply, you may fill out an application at www.spherionjobcentral.com OR send resumes to firstname.lastname@example.org**
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