Customer Service Specialist in Duluth

posted:
Location
Duluth, Minnesota
Industry
Legal
Job Type
Temp to Perm
Salary
US$ 14.00 - US$ 16.00 per hour, $14 - 16 per hour + none
Ref. Number
S_13079
Contact
Buechler, Alicia, Spherion
Phone
218-722-8003
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Job Description

Spherion is recruiting for customer service candidates to work with a large call center client in Duluth, MN. This call center concentrates in both inbound and outbound calls focusing on insurances, claims, and general customer support. Training will be offered for each group start. Anticipated start date will be late May, early June 2017.

SPECIFIC DUTIES:
1. Responsible for answering incoming calls from consumers with questions about website navigation and other internal procedures
2. Taking inbound calls from consumers and researching issues over the phone
3. Utilizing the computer database to verify and document information
4. Consistently meeting established productivity, schedule adherence and quality standards

PHYSICAL REQUIREMENTS AND ENVIRONMENT:
-Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
-Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity.

Working hours: 8 hour shifts between 7:00am - 9:00pm

Working hours: M-F 8AM-5PM

Skills:
EXPERIENCE AND NEEDED QUALIFICATIONS:
-1 year of customer service experience analyzing and solving customer problems , OR 1 year of experience in an office setting environment using the telephone and computer as primary instruments to perform job duties
-An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
-Available to work 40 hours per week anytime within the operating hours of the site
-Prior stable work experience
-Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer systems applications
-Ability to navigate a computer while on the phone
-Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
-Ability to remain focused and productive each day though tasks may be repetitive
-Willing to work and contribute in a team environment
-Willing to submit to a drug screen and background check

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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