Customer Service Specialist

Madison, Wisconsin
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
10:30 AM - 7:00 PM
US$ 15.00 - US$ 16.00 per hour
Ref. Number
Moto Gladys Igahara, Spherion
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Job Description

Our East side client is looking for experienced customer service representatives to join their team! If you are looking for a role to display your top level customer service skills, work in a fast paced call center, and gain in depth knowledge of employee benefits and Flexible Spending Accounts, then look no further than this third party administrator!

Hours for this position is Monday through Friday, 10:30 am to 7 pm

- Provide prompt, courteous, and professional customer service ensuring customer needs are met with the first call and expectations are met in order to retain and grow the value of our existing business.
- Maintain proficiency and knowledge, in product offerings and processes, for select client divisions and be able to promote, up sell, and cross sell new and existing services to the customers.
- Build trust by interacting with customers in a way that gives them confidence in the intention at the time of the interaction and those of the organization.
- Promptly and accurately document relevant actions in operation systems to ensure subsequent quality service to customers by other employees.
- Facilitate problem resolution and continuous customer satisfaction improvement efforts, including effective documentation and communication of issues to the appropriate parties. Uses appropriate problem-solving research tools.

Working hours: 10:30 AM - 7:00 PM

- Effective, professional and sophisticated communications skills, emphasis on written and verbal skills.
- Ability to effectively deal with stressful and confrontational situations with customers.

High School

1-4 years

- Education or equivalency to a high school diploma.
- Minimum of 1 year demonstrated experience in a front line customer service environment.
- Minimum of 1 year experience working in professional office environment.

Apply Today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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