Customer Service Specialist

posted:
Location
Naples, Florida
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Full-Time
Working Hours
9:00 AM - 5:00 PM
Salary
US$ 40,000 per year
Ref. Number
S_32714
Contact
Ashley Hagaman, Spherion
Phone
239-494-3044
Apply Now

Job Description

Our small, fast-growing e-commerce information company needs a dependable customer & account specialist. Looking to hire an individual who has a high level service and project management skills.

The position demands someone that is a detail-oriented driver who loves helping people. Also helpful is the ability to help simplify complicated issues and resolve customer concerns in a calm and patient manner.

You will be responsible for providing customers with an unrivaled experience using our live online chat, email interaction and by managing inbound phone calls. There will also be times when you'll need to call customers to follow up on questions or outstanding issues. You will be expected to keep organized and handle high work volume while acting as the frontline to our customers.

Responsibilities:
Answers incoming customer calls regarding orders, billing issues, product problems, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call
Ensure stellar follow up for all customer requests
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company?s bottom line by problem solving and turning frustrated clients into repeat customers

Working hours: 9:00 AM - 5:00 PM

Skills:
Business Maturity and Professionalism. This person will need to be a great communicator. Our customers are all over the country. Accordingly, they'll be communicating with them via phone, email and online chat.
The core of the position is providing Ritz-level service to our customers.
Computer Savvy. Candidates should have a solid handle on working in Word, Excel, and Outlook. They should also have the ability to learn new computer programs easily (with the appropriate training).

Education:
Associate

Experience:
1-4 years

Qualifications:
Several ways to Apply-
*Apply in Person MONDAY- FRIDAY between the hours of 9:30am-1:30pm or call our office to schedule an appointment.
*4964 Tamiami Trail North, Naples FL 34103
*Apply on line www.spherionjobcentral.com
*Email your Resume by replying to this post
*Call our office at 239-494-3044 for more information

Spherion_gtwb_naples

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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