Customer Service Specialist

posted:
Location
Salt Lake City, Utah
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
6:30 AM - 8:00 PM (Various Shifts Available)
Salary
US$ 14.50 per hour
Ref. Number
S_65653
Contact
Roman, Maryann, Spherion
Phone
801-519-5093
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Job Description

The representative must: project a smile in their voice; be excited to serve and help the contractor or sponsor; be confident; have an excellent attention to detail in all responsibilities; and meet defined productivity requirements. As a general statement, the representative provides outstanding inbound and outbound telephone support to contractors and program sponsors in connection to their loan activity with the bank.

Various Shifts Available*
Mon-Fri with Occasional SAT or SUN --- 6:30 AM - 3:00 PM
Mon-Fri with Occasional SAT or SUN --- 9:30 AM - 6:00 PM
Mon-Fri with Ocsasional SAT or SUN --- 11:30 AM - 8:00 PM

Hiring Immediately.

Responsibilities:
Provide inbound and outbound telephone support to contractors and program sponsors
Explain processes and procedures of using the bank?s loan programs
Provide credit decisions, status updates, and other information regarding specific applicants
Advise contractors of the next steps on applications
Update and send applications to other departments
Refer or transfer contractors and program sponsors to various parties within and outside the bank
Document interactions with contractors and program sponsors
Provide user support for various websites
Troubleshoot basic issues such as user error, unlock accounts, password resets, and send email notifications
Walk contractors and program sponsors through online processes
Resolve contractor invoice issues
Miscellaneous projects or tasks as assigned
Meet required production levels while maintaining excellent quality

Working hours: 6:30 AM - 8:00 PM (Various Shifts Available)

Skills:
Customer Service
Attention to detail
Self-Motivated

Education:
High School

Experience:
0-1 years

Qualifications:
Customer Service
Attention to detail
Self-Motivated


Text CUSTOMER SERVICE to 801-519-5093 to apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now