Customer Service Specialist/Inbound Call Center

posted:
Location
West Columbia, South Carolina
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 12.00 - US$ 14.00 per hour
Ref. Number
S_32581
Contact
., Spherion
Phone
803-731-2227
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Job Description

A national company is seeking a Customer Service Specialist to work in their in bound call center in the West Columbia area. The candidate must have business to business call center experience for a minimum of two years in a professional environment!

Responsibilities:
Processes new orders based on customer requests.
Tracks open orders to ensure completeness in a prompt manner.
Checks pricing and verifies availability.
Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Customer service is the primary function, but may include minimal selling or promotion of products or services.

Working hours: 8:00 AM - 5:00 PM

Skills:
Excellent written and verbal communication skills, including effective listening skills.
Ability to learn and understand technical terminology.
Must be able to work in a fast-paced goal-oriented environment.
Able to handle multiple tasks, stay organized, and focused on details.
Requires limited knowledge of the organization, products, and/or services. Requires ability to navigate a computerized data entry system or other relevant applications.

Education:
Bachelors

Experience:
1-4 years

Qualifications:
A bachelor's degree or equivalent is preferred.
Must have business to business call center experience for a minimum of two years.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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