Our Southside client is seeking an experienced Call Center Supervisor with a healthcare background to lead and mentor team lead and line level employees. Complete understanding of patient services and the entire healthcare revenue cycle (Front End, Coding, and Back End - back end includes payment/denial posting, customer service, refunds, and AR follow-up). Although, the Patient Services Supervisor is overseeing 15 to 20 hourly employees specifically in a healthcare call center environment, complete healthcare revenue cycle knowledge will be beneficial in this role. Specific specialty knowledge should include patient services and patient services management experience in the following specialties:
Emergency Department Professional Claims
Emergency Department Facility Claims
Hospital Inpatient Claims
Inpatient and Outpatient Surgery Claims
Hospital Observation Claims
Candidate must be flexible and willing to work the following schedules as needed: 9am to 6pm, 10am to 7pm, 11am to 8pm (M-F)
Working hours: Monday - Friday
--3+ years of strong patient services management experience.
--3+ years of strong patient services experience in the above specialties
--Experience with patient information/claims systems processes
--Demonstrated experience working cross-functionally
--Strong analytical skills are required including the ability to handle complex patient concerns, claims processing issues, and maintain overall call center metrics for client(s)
--Client-facing - Ability to answer questions from clients and senior management
--Ability to present to the client and senior management
--Strong multi-tasking and problem-solving skills
--Proficient using Word, PowerPoint, and Outlook
--Intermediate Excel skills including the ability to navigate and manipulate pivot tables as needed
Additional Knowledge and Skills
--Strong communication/problem solving, strong process and policy documentation skills.
--Able to motivate others and work under pressure.
--Undergraduate degree in related field or equivalent preferred
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