Customer Service Supervisor in Clear Brook

posted:
Location
Clear Brook, Virginia
Industry
Customer Service & Call Center
Job Type
Temp to Perm
Salary
US$ 24.00 - US$ 30.00 per hour
Reference Number
S_3832
Contact
Sessoms,Debra, Spherion
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Job Description

Our Southside client is seeking an experienced Call Center Supervisor with a healthcare background to lead and mentor team lead and line level employees. Complete understanding of patient services and the entire healthcare revenue cycle (Front End, Coding, and Back End - back end includes payment/denial posting, customer service, refunds, and AR follow-up). Although, the Patient Services Supervisor is overseeing 15 to 20 hourly employees specifically in a healthcare call center environment, complete healthcare revenue cycle knowledge will be beneficial in this role. Specific specialty knowledge should include patient services and patient services management experience in the following specialties:

Emergency Department Professional Claims
Emergency Department Facility Claims
Hospital Inpatient Claims
Inpatient and Outpatient Surgery Claims
Hospital Observation Claims
Work Schedule:
Candidate must be flexible and willing to work the following schedules as needed: 9am to 6pm, 10am to 7pm, 11am to 8pm (M-F)

Working hours: Monday - Friday

Skills:
Minimum Requirements
--3+ years of strong patient services management experience.
--3+ years of strong patient services experience in the above specialties

Critical Skills
--Experience with patient information/claims systems processes
--Demonstrated experience working cross-functionally
--Strong analytical skills are required including the ability to handle complex patient concerns, claims processing issues, and maintain overall call center metrics for client(s)
--Client-facing - Ability to answer questions from clients and senior management
--Ability to present to the client and senior management
--Strong multi-tasking and problem-solving skills
--Proficient using Word, PowerPoint, and Outlook
--Intermediate Excel skills including the ability to navigate and manipulate pivot tables as needed

Additional Knowledge and Skills
--Strong communication/problem solving, strong process and policy documentation skills.
--Able to motivate others and work under pressure.

Education
--Undergraduate degree in related field or equivalent preferred

Spherion is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Qualification

Bachelor's

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