Customer Service Supervisor

posted:
Location
Jacksonville, Florida
Industry
Administrative & Support Services
Job Type
Full-Time
Salary
US$ 40,000 - US$ 45,000 per year, $40k - 45k per year + none
Ref. Number
S_17516
Contact
Sessoms,Debra, Spherion
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Job Description

Our client on the Southside is seeking an experience Customer Service Supervisor for a growing department. The ideal candidate will possess 3+ years experience in a supervisory or team lead role, will have prior experience working in a medium to large customer service department.

Responsibilities:

- Oversees the day-to-day operation of the department
- Assist in management of C/S Reps to provide outstanding customer service
- Work with the Shipping Department to ensure all customer needs are fulfilled
- Manage all must ship approvals
- Assist in the development and implementation of daily processes
- Maintain and distribute new information concerning policy, procedure, or process changes
- Dispense information from Upper Management as necessary
- Handle and resolve elevated customer complaints
- Maintain daily, weekly, and monthly reporting
- Develop and oversee employee training and development within the department
- Oversee the hiring of C/S Reps while keeping the staffing within budget and in the time frame needed
- Assist in conducting reviews
- Assist in documenting employee behavior and issuing disciplinary when necessary
- Assists in achieving both department and company goals

Working hours: Monday - Friday

Skills:
Requirements:
--Bachelor's Degree
--Excellent organizational and time management skills
--Creative thinking and problem solving skills
--Ability to multi-task and manage numerous projects at once
--Strong written and oral communication skills
--Ability to function effectively in a team environment
--Attention to detail is a must
--Strong computer skills required (Microsoft Outlook, Word, Excel)

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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