Customer Service Supervisor

Melbourne, Florida
Customer Service & Call Center
Job Type
US$ 15.00 - US$ 16.00 per hour, $15 - 16 per hour + none
Ref. Number
Coffman,Heather, Spherion
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Job Description

Spherion Staffing is seeking a Customer Service Supervisor to join our Award Winning team. The CSS role is accountable for ensuring the availability of qualified flexible employees through the appropriate recruiting and skill matching to achieve total client satisfaction. This position is also responsible for telemarketing, business development, managing flexible employees, and imposing discipline as appropriate. Additionally, this role provides administrative/analytical support; specific operations/support role; exhibits some technical skills; provides some leadership and development of others.
- Determine client needs, place appropriately skilled employees on flexible/full time assignments and conduct quality control and arrival calls on all client orders
- Receive, write and process all client orders with complete job description and credit information
- Assign appropriate pay rates for field employees and bill rates for clients within established guidelines
- Communicate and coordinate the various aspects of branch operations required to ensure compliance with established policies and procedures, as well as local, state and federal laws and guidelines
- Conduct telemarketing to existing and prospective clients; may also perform outside sales activities
- Maintain communication with established clients to ensure successful business development and to promote client and employee retention
- Identify recruiting needs and participate in the development of outside recruiting sources
- Identify new business opportunities
- Participate in local professional, business and civic organizations to enhance personal development and to promote company recognition
- Recruit, interview, make hiring decisions and conduct new employee orientation of flexible employees
- Counsel flexible employees on behavioral and performance issues, document and take corrective action as necessary

Working hours: Monday-Friday 8am-5pm

- Ability to make sound business decisions
- Strong interpersonal, communication and problem solving skills
- Ability to prioritize and multi-task
- Good planning and organizational skills necessary to achieve business goals and to increase office efficiency
- Adaptability, flexibility and the ability to maintain effectiveness during change
- Strong computer literacy
- Ability to create and interpret financial and operational reports
- Ability to work effectively in a team environment
- Ability to work flexible/extended hours when necessary

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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