Customer Service Support

Mankato, Minnesota
Customer Service & Call Center
Job Type
US$ 11.00 per hour, $11 per hour + none
Ref. Number
Leah Macgregor, Spherion
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Job Description

We are seeking a friendly customer service support person! Works in and provides assistance and support to the organizations customer service, call center, or customer service project management functions by performing routine but varied duties in accordance with standard procedures.

Typical duties include some or all of the following: sorting or filing orders, posting information, entering or processing orders, verifying information for completeness and accuracy, maintaining records and customer files, preparing forms and order sheets, distributing orders expediently to respective departments and resolving routine problems. Normally has little to no direct interaction with customer, but may assist with calling to confirm or clarify information, responding to some general telephone inquiries about the company's products or services by following standard procedures or scripts or responding to inquiries requiring a written response with the use of letter templates. *May assist analysts in examining statistical and performance trends. May perform the quality assure, traffic and/or scheduling function for the organization's call center/customer service operation. Processes data and generates routine reports regarding call volume, types of incoming telephone calls, average length of calls, delayed calls, scheduling, staffing, workload, etc. Applies knowledge of department policies and procedures, and utilizes a general understanding of other departments' functions.

Working hours: Mon- Friday 8:00AM - 5:00PM

High School Diploma

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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