Customer Service Team Lead

posted:
Location
Sioux Falls, South Dakota
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
Various Shifts Available
Salary
US$ 15.00 per hour
Ref. Number
S_40034
Contact
Pond, Mikayla, Spherion
Phone
605-335-6010
Apply Now

Job Description

Spherion Staffing is interviewing for the position of Customer Service Team Lead for our client, a call center. The Customer Service Team Lead will provide exceptional customer service while walking customers through the policy process and reasons for determinations; train new employees as well as meeting deadlines and quotas.

Qualified applicants need to have a minimum of 3 years of progressive customer service experience or experience in the auto insurance industry.

Pay: $15/hour
Hours: 8-hour shift between the hours of Monday-Friday 6:00am-9:00pm; ability to work flexible hours

Responsibilities:
- Train new hires
- Ensure quotas and deadlines are met
- Give advanced customer service to clients
- Explain processes to clients and new hires

Responsibilities:
See above

Working hours: Various Shifts Available

Skills:
Requirements:
-High school diploma or equivalent required
-3 years progressive customer service or service industry experience required
-Adept Office program skills
-Advanced communication skills

Education:
No Degree Required

Experience:
1-4 years

Qualifications:
See above


To be considered, please apply online at www.spherion.com/apply
If you have any questions please contact Mikayla Pond at 605-335-6010

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now