Customer Service

posted:
Location
Clermont, Florida
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 24,000 - US$ 25,000 per year
Ref. Number
S_36685
Contact
Perlach,William, Spherion
Phone
352-728-8787
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Job Description

MEDICAL CALL CENTER REPRESENTATIVES
CLERMONT & MT DORA FLORIDA

Responsibilities:
- Schedule appointments for patients.
- Answer telephone promptly and in a polite and professional manner. o
- Obtain and enter accurate demographic information into EMR system (address, telephone number, name of insurance or self-pay status). o
- Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
- Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
- Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
- Remind caller of cancellation/no-show policy. o Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
- Act as a liaison for the patients and the Health Center:
- Direct calls to other departments as needed.
- Use sound judgment in handling calls, especially with upset patients.
- Understanding of when to escalate calls to physicians/practice manager/triage nurse.
- Other reasonably related duties as assigned by supervisor or manager.

Working hours: 8:00 AM - 5:00 PM

Skills:
One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology.
Ability to handle confidential and sensitive information.
Ability to communicate effectively on the telephone.
Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
Ability to handle a "call center" environment: work quickly and multi-task.
Ability to exercise good judgment to handle calls appropriately.
Ability to demonstrate good customer service.

Education:
High School

Experience:
1-4 years

Qualifications:
High School or GED required.





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Apply online or call us to schedule an interview asap.
352-728-8787

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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