Customer Service

posted:
Location
Fresno, California
Industry
Architectural Services (Architecture and Engineering Occupations)
Job Type
Temp to Perm
Salary
US$ 11.00 - US$ 12.00 per hour, $11 - 12 per hour + none
Ref. Number
S_26988
Contact
Perez Nancy, Spherion
Phone
559-251-4040
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Job Description

Opens customer sites by recording account information in ERP system, after Controller approval.
Maintains customer site records by updating account information in ERP system.
Verifies customer and order information for correctness, checking it against previously obtained information as necessary.
Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enters this information into the ERP.
Informs customers by Order Acknowledge (OA), transmitted by E-mail or fax of order information, such as: item number, description, quantity, unit prices, shipping cost and dates, and any anticipated delays.
Receives and responds to customer complaints.
Files electronic and hard copies of orders received, or posts orders on records.
Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
Directs specified departments or units to prepare and ship orders to designated locations.
Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
Checks inventory records to determine availability of requested merchandise.
Recommends goods or services that will meet customers' needs.
Attempts to sell additional goods or services to prospective or current customers by telephone.
Recommends type of packing or labeling needed on order.
Adjusts inventory records to reflect product movement.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Receives RMA requests from customers or salespeople, processes the request in the ERP, and sends the approved form to the customer.
Contributes to team effort by accomplishing related results as needed.

Working hours: 8am-5pm

Skills:
Ability to inform others, good verbal communication, conflict resolving, listening, and multi-tasking skills.
Good computer skills - MS Office, Adobe, and an ERP system.
General math skills and 10-key.
Multi line phone system and headset use
Data Entry skills.
Strong attention to detail and the ability to self-review
Ability to work independently and as part of a team
Ability to promote process improvement.
Problem solving aptitudes.
Analytic or mechanical aptitude/understanding
Shows strong initiative to self-motivate
Ability to prioritize workload and up pace as needed.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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