Customer Service

posted:
Location
Johnson City, Tennessee
Industry
Retail & Wholesale
Job Type
Temp to Perm
Salary
US$ 12.00 per hour, $12 per hour + none
Ref. Number
S_17507
Contact
Tywanna Hatfield, Spherion
Phone
(423)-2833059
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Job Description

* Greet retail customers and assist with selection of medical supplies and purchases.
* Receives inbound calls to prepare orders for customers to pick up in retail store.
* Receive inbound and place outbound calls to process and verify the accuracy of orders from customers utilizing the Organization's Reorder Program and POS program.
* Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
* Ensures and provides quality service to both internal and external customers.
* Receives inquiries from and/or contacts the organization's home offices to resolve a variety of order-related issues.
* Accesses the company's internal systems to obtain and extract order information and provide customer service.
* Receives shipment via carrier, unpack and check for accuracy to redistribute stock for retail shelves.
* Participates and provides expertise as a member of the customer service's departmental team.
* Attends staff meeting as scheduled.
* Processes new patient file set up.
* Filing of all documents for patients and company files
* Communicate with doctors' offices to obtain new prescription and/or chart notes for patients charts.
* Place orders with outside vendors for patient drop ship orders.
* All other duties as assigned

Working hours: 8:30 am to 5:00 pm

Skills:
Employee is required to have customer service experience. Must work well under pressure, be able to multi task, and have excellent interpersonal and communication skills. Must also have an excellent sense of priorities.
Must be able to successfully complete a background and drug screen.

To apply: www.spherionjobcentral.com

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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