Customer Service

New Stanton, Pennsylvania
Retail & Wholesale
Job Type
Temp to Perm
US$ 12.00 per hour
Ref. Number
GRN, Spherion
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Job Description

Customer Service Representatives Needed for local New Stanton Company. 

Job Responsibility/Summary:
The role of the Customer Service Representative is to provide outstanding service, to ensure satisfaction and to create a memorable experience for each customer.

Essential Functions:
Takes incoming calls from customers regarding questions, first level complaints, status requests and new orders
Follows the call strategy to ensure the customer receives outstanding customer service
Maintains an average of 80% or greater for scored calls
Interacts with other departments when necessary to obtain customer information or order status
Notates customer accounts quickly and accurately
Sets up reshipments for incorrect, damaged or defective items
Ensures customer complaints are properly handled and directed
Identifies appropriate time to communicate escalated calls to the CS Supervisors
Provides excellent follow up to customer inquiries

Secondary Functions:
Responds to customer email inquiries as assigned
Operates the Internet chat feature with customers as needed


Knowledge: Strong understanding of Microsoft Word & Outlook. Proficient in the utilization of a multiline phone system where calls are held in queue awaiting the next available representative. Preferred – Experience with StoneEdge Order Management system

Analytical/Interpersonal Skills: Must have excellent written and verbal communication skills. Attention to detail, the ability to multitask and high levels of organization are required. Ability to exhibit extreme caution with sensitive data. Strong typing skills are needed.


Education: Minimum – None; Preferred – High School Diploma

Minimum Experience: 1-2 years; Preferred – Experience in a high call volume environment

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