Customer Service/Data Admin

posted:
Location
Reno, Nevada
Industry
Administrative & Support Services
Job Type
Temp to Perm
Salary
US$ 13.00 - US$ 14.00 per hour, $13 - 14 per hour + none
Ref. Number
S_23658
Contact
Brian Lytle, Spherion
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Job Description

Maintain a high level of communication via email, phone or face to face with assigned customers regarding order priorities, special instructions, tracking, troubleshooting inventory and shipments, upcoming projects, quotes and change orders.
Monitor daily operations to ensure processing in a professional, timely and customer-friendly manner
Handle customer concerns and other daily issues that may arise or pass them to the management level to be addressed in needed.
Ensure proper operational procedures are followed at all times
- Assigned account(s) management:
Prepare, maintain and process all Warehouse related invoices.
Receipt of order via determined methods (EDI, email or fax)
Entry and completion of order data into system via determined methods
Preparation of packing lists/instructions to be processed. Ensure that all orders are distributed to warehouse floor for shipment processing
Reconciliation "shipping" of orders to ensure timely and accurate processing of orders
Entry and maintenance of inventory location information in Warehouse Management System
Preparation and processing of weekly, monthly, periodic and storage billing


SUPPLEMENTAL JOB FUNCTIONS:

- Verifying and ensuring vendor guidelines are instituted to prevent chargebacks and vendor compliance
- Assisting in troubleshooting inventory descrepancies and communicating issues to clients in a timely fashion
- Clarifying and initiating value added services for assigned customers, this may include ordering necessary supplies and providing guidelines to the warehouse floor
- Printing labels as deemed necessary by vendor guidelines/customer specifications
- Bill of Lading creation and contacting of appropriate Parcel/LTL/FTL carriers to ensure timely pick up
- Participation in team events, core value meetings and discussions

Working hours: 7:30-4:30

Skills:
--High school diploma or GED
--1-3 years of warehousing or distribution experience preferred
--Ability to successfully engage in multiple initiatives simultaneously.

While performing the duties of this job, the employee is regularly required to stand sometimes in excess of 7 hours and use hands to handle or feel. The employee is frequently required to walk; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee may periodically lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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