Customer Specialist

posted:
Location
Fargo, North Dakota
Industry
Administrative & Support Services
Job Type
Temp to Perm
Salary
US$ 14.95 - US$ 15.00 per hour, $14.95 - 15.00 per hour + none
Ref. Number
S_20647
Contact
Janine Eberhart, Spherion
Phone
701-412-2894
Apply Now

Job Description

Our client, a local trucking firm has a Customer Specialist position available in the Dispatch area. The Customer Specialist is responsible for supporting the Account Managers, Driver Managers, and Fleet Management operations through accurate and timely data entry and general office duties.

Schedule: Mon-Fri, 8am-5pm
Dress Code: Casual
Pay: $15/hour

Responsibilities:
- Contact and communicate professionally with customers to establish load appointments, load updates, load closures and any other pertinent information requested or required by the customer
- Ability to work in a fast-paced environment, adapt to ever -changing needs, and maintain a professional demeanor while doing so
- Assist the Account Managers in customer relations
- Enter accurate and complete load information into the computer systems, including all data necessary for the Account Managers, Driver Managers and their drivers to successfully deliver freight on time
- Update load details with any new information or additional charges as reported by the Driver Manager or Account Manager to ensure correct billing and no lost revenue
- Assist in complete and timely billing process eliminating time spent securing additional information from other departments
- Assist Account Managers in running reports to track capacities, service levels, and overall efficiencies
- Other duties/projects as assigned

Working hours: Mon-Fri 8am-5pm

Skills:
Requirements:
--High School diploma or GED
--Knowledge and experience in data entry, Microsoft Office and general computer applications
--High level of interpersonal skills to handle customer service issues calmly and professionally
--Attention to detail in composing, typing and proofing materials
--Ability to multi-task, establish priorities and meet deadlines
--Excellent written and verbal communication skills
--Pre-employment drug test and criminal background

To be considered, please apply online at www.spherion.com/fargo
If you have any questions please contact Janine Eberhart at 701-412-2894

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now