Customer Success/Operations Manager

posted:
Location
Reading, Pennsylvania
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 38.00 per hour
Ref. Number
S_70764
Contact
Beth Williams, Spherion
Phone
484-335-1000
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Job Description

The Customer Success team is integral to the overall success of Connected Fleet as a whole. They are the driving force behind ensuring the successful use, adoption, and retention of our products and services. Working cross functionally, and with our Customers, this team ensures we're building products that our customers love. This role will help to streamline and amplify this effort. They will play a key role in scaling our Customer Success team which includes Support, Services, Customer Success, and Sales Engineering.
This individual will be responsible for leading long term projects and daily requests that support the scalability of the entire Customer experience, from on boarding through adoption.
The ideal candidate needs to be an analytical problem solver and self-starter, you will use data and qualitative information to help develop processes and drive the optimization of our daily operations and tools. This role will also develop key metrics and reports to measure the success of these processes, products use, and the overall performance of the team.
We are looking for someone who is passionate about driving key objectives for the business and turn data-driven insights into actions. The ideal candidate should be able to balance strategic planning and creative thinking with tactical execution. Someone who can work side-by-side with the head of Customer Success to provide support and insights on the team's achievements and opportunities.
This assignment is full-time in Reading, PA.

Responsibilities:
Team Management & Developmen
Process Development & Documentation
Process Improvement
Process Training & Compliance
Develop Metrics, Reports, Dashboards, KPIs
Develop and provide actionable info for CS
Data Analysis
Gap Analysis
Administrative Tasks
Other projects as assigned by the supervisor
Regular, predictable, full attendance is an essential function of the job

Working hours: 8:00 AM - 5:00 PM

Skills:
Anyone that has experience as the following would ideal:
--Project Manager
--Operational Excellence
--Sales or Account Management
--Analyst
--Customer Success
--5+ years operations
--2+ years management experience

Education:
Bachelors

Experience:
1-4 years

Qualifications:
5+ years operations
2+ years management experience
Bachelor?s Degree preferred but will consider experience in lieu of degree


Sumbit application along with resume

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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