Customer Support Representative

Decatur, Illinois
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 4:30 PM
US$ 10.00 - US$ 15.00 per hour
Ref. Number
Kelly Bacuita, Spherion
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Job Description

Create excellent relationships with customers and be responsive to their need
Obtain strong working knowledge of company products
Obtain strong working knowledge of company systems
Process customer orders, inquiries, and/or complaints within 48 hrs. of receipt.
Work closely with internal and external colleagues to confirm on time delivery and accurate documentation
Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.
Log pertinent case detail within company systems to provide transparency to items needing further review
Monitor accounts receivables
Review various reports to confirm delivery, proper invoicing, etc.
Prepare general business correspondence
Coordinate other functions as needed

A service-oriented focus on both internal and external customers
Strong written and verbal communication skills
Ability to collaborate in a team-oriented environment
A positive customer centric disposition
Proficiency in Microsoft Excel, Word and Outlook
The ability to learn web-based and other computer applications as needed
Excellent keyboarding skills
Bachelor???s degree or previous Customer Support experience is preferred
Experience using internal systems (i.e. ??? contract, order, inventory and accounts receivable computer systems) is preferred
Decision-making abilities
Multitasking and the Ability to adapt to a constantly changing environment
Proficiency in more than one language
Attention to detail

Working hours: 8:00 AM - 4:30 PM

High School

1-4 years

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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