Customer Support Representative

posted:
Location
Fargo, North Dakota
Industry
Information Technology (Computer and Mathematical Occupations)
Job Type
Temporary
Working Hours
Various Shifts Available
Salary
US$ 18.00 - US$ 22.00 per hour
Ref. Number
S_34769
Contact
Audrey Mascal, Spherion
Phone
701-412-2896
Apply Now

Job Description

Spherion Staffing is looking for 3 Customer Support Representatives to work a short term assignment through mid-March/April 2019. As a Customer Support Representative, you will be assisting customers with questions or issues regarding the customer portal. Support is provided in adherence to company guidelines and will be performed via telephone.
Qualified candidates must have a 2 year degree in a computer related field, Call Center/Customer Service Experience, technical Support/Troubleshooting background and 1-2 years IT Support and/or Desktop Support preferred

Assignment length-January 10th and 11th training-January 14th to March/April

Schedule: Monday thru Friday-3 different shifts
8am to 5pm
10am to 7pm
1pm to 10pm

Pay $18-22/hour DOE


Responsibilities:
- Password Resets for customers via inbound phone calls
- Provide an extraordinary customer experience by addressing inquires using telephone in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals
- Identify the root cause of the client's issues and use system analysis and testing techniques to solve low to moderately complex application or system issues.
- Document each customer contact using contact tracking systems in a clear, concise, and understandable format
- Escalate unresolved customer issues with all pertinent information included, to appropriate resources

Responsibilities:
See above

Working hours: Various Shifts Available

Skills:
Requirements:
-2 year degree in computer related field or work experience equivalent
-Call Center/Customer Service Experience
-Technical Support/Troubleshooting background preferred
-1-2 years IT Support and/or Desktop Support preferred
-Must have solid problem-solving and analytical skills
-Must have excellent written, verbal, interpersonal, and telephone skills
-Must be computer proficient using Microsoft Word, Excel, Outlook, and Internet
-Must be dependable and flexible

Education:
Associate

Experience:
1-4 years

Qualifications:
See above


To be considered, please apply online at www.spherion.com/fargo
If you have any questions please contact Audrey Mascal at 701-412-2896

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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