Customer Support Specialist

posted:
Location
Burlington, Vermont
Industry
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
9:00 AM - 5:00 PM
Salary
US$ 17.00 - US$ 19.00 per hour
Ref. Number
S_48245
Contact
Recruiter, Spherion
Phone
(802)-8645900
Apply Now

Job Description

Burlington nonprofit is seeking a full-time temporary Contact Center Representative for 3+ months, with potential to go longer. This exciting NPO is growing, and is looking for another upbeat employee to complement its team! Free parking on-site. Insurance benefits are available.

Responsibilities:
Offers guidance and serves as a subject matter consultant to inbound phone and email inquiries.
Qualifies and manages incoming commercial and residential inquiries.
Uses internal systems and tools to make recommendations.
Learn, apply and stay up to date on technical knowledge relating to the industry.
Makes outbound customer calls related to mailings, email promotions, business development.
Enters data into internal databases
Ensures inquiries requiring follow-up are researched, documented and referred for appropriate follow-up.
Assists with customer follow-up regarding complaints and/or feedback.

Working hours: 9:00 AM - 5:00 PM

Skills:
Personal commitment to the mission, vision and goals of the organization.
Ability to present application technical/industry knowledge effectively.
Ability to explain information effectively to a diverse customer base.
Punctual, organized, detail-oriented and accurate.
Ability to process and relay new information quickly and accurately.

Education:
Associate

Experience:
1-4 years

Qualifications:
3+ years customer service exp. in a professional setting.
Great interpersonal skills, including active listening, written and verbal communication.
Experience with data entry and retrieving information from databases.
Proficient in MS Office


Apply today by visiting www.spherion.com/apply or email your resume to burlingtonvtjobs@spherion.com.

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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