Customer Support Specialist

posted:
Location
Duluth, Minnesota
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Full-Time
Working Hours
7:00 AM - 6:00 PM (Various Shifts Available)
Salary
US$ 13.00 per hour
Ref. Number
S_32526
Contact
Kvale, Sarah, Spherion
Phone
218-722-8003
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Job Description

Spherion is currently partnering with a local healthcare company to fill a Customer Support Specialist! This is a full-time, temp-to-hire position starting immediately! Working hours are Monday - Friday between 7:00am-6:00pm with 8 hour shifts. The late shift, 9:30am-6:00pm, rotates once every six weeks.

The main purpose of this position is provide support for employer and provider users of the Company internet tools.

Responsibilities:
--Act as contact person for employer.
--Process using internet tools.
--Provide coverage for the Referral Center. Duties include placing and documenting referrals, and the documentation of any communications related to the individual referrals.
--Follow-up according to specific agreements with employers to advise of appointment times and dates for the scheduled.
--Follow-up calls to providers and recruiters or sales managers as directed in agreements, to insure that the process is proceeding properly.
--Take immediate action if a problem arises with a referral. Contact the recruiter or case manager, provider and/or applicant to insure proper notification and correction.
--Maintain a follow-up calendar to insure referral placement runs smoothly, applicant shows up, and reports are finalized.
--Answer phones.
--Other duties as assigned.

Working hours: 7:00 AM - 6:00 PM (Various Shifts Available)

Skills:
--Excelelnt communication and phone skills
--Use accurate spelling and grammar independently
--Ability to keep timelines for projects or tasks
--Excellent working knowledge of computer and internet functions
--Must be a team player

Education:
High School

Experience:
0-1 years

Qualifications:
--High School diploma or GED
--Competency in spelling, geographical areas, grammar and math
--Competent in computer programs including the full Microsoft Office Suite and other business programs

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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