Customer Warranty Coordinator

posted:
Location
Fargo, North Dakota
Industry
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 18.00 - US$ 20.00 per hour
Ref. Number
S_63995
Contact
Janine Eberhart, Spherion
Phone
701-412-2894
Apply Now

Job Description

Spherion Staffing is looking for a temporary Customer Warranty Coordinator who will be responsible for proactively resolving customer issues after the closing of their new home. The Customer Warranty Coordinator's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. We are looking for someone who can take charge, work with little supervision and has 2+ years of customer service/administrative background and experience working with warranties. Construction background or experience is helpful.


Monday thru Friday 8am to 5pm
Pay $18-20/hour DOE
Assignment length 6-8 months

Responsibilities:

- Receive and confirm receipt of homeowner requests handling warranty claims
- Make initial contact with homeowners and/or Client Service Technicians to ensure repairs are completed to customer satisfaction
- Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
- Certify that warranty work is completed within contractor obligations and follow up with homeowners to ensure concerns are addressed in a timely and professional manner
- Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Develop and maintain good rapport with subcontractors and homeowners

Responsibilities:
See above

Working hours: 8:00 AM - 5:00 PM

Skills:
Requirements:
-2 plus years of customer service/administrative experience required with experience working in the residential construction industry a plus
-Must provide excellent communication skills in a professional and personable manner, both written correspondence and conversationally by phone while providing a great homebuyer experience for our customers
-Detail oriented and strives to communicate matters accurately
-Dependable, reliable, and the ability to create and meet schedule deadlines
-Proficiency working with Excel Spreadsheets and MS Word processing

Education:
High School

Experience:
1-4 years

Qualifications:
See above


To be considered, please apply online at www.spherion.com/apply
If you have any questions please contact Janine Eberhart at 701-412-2894

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now