Data Specialist

posted:
Location
Lakewood, New Jersey
Industry
Customer Service & Call Center
Job Type
Temporary
Salary
US$ 13.00 per hour, $13 per hour + none
Ref. Number
S_25506
Contact
Lubischer, Gabrielle, Spherion
Phone
555-555-5555
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Job Description

A Data Specialist formats and uploads rosters, primarily XLS and CSV files, into the company's web-based solutions. This will also include entry of community grant users, and clean-up of data currently in the system. Communicate with both internal and external customers in writing, primarily using Salesforce, Outlook, face-to-face and phone. Maintain organized records of all inquiries, requests and resolutions in Salesforce.

RESPONSIBILITIES:
- Specialist formats and uploads school rosters, primarily XLS and CSV files, into company's web-based solutions.
- This may also include clean-up of data currently in the system.
- Communicate with both internal and external customers in writing, primarily using Salesforce, Outlook, face-to-face and phone.
- Maintain organized records of all inquiries, requests and resolutions in Salesforce.
- Understanding daily support needs at a high level and ensuring that they are met.
- Escalate any complaints to the Manager of Roster Services in a timely manner.
- Assist in responding to customer telephone calls and email cases as and when needed.
- Demonstrates a sense of urgency and takes initiative.
- Maintains flexibility and reacts to change appropriately.
- Receives and acts on feedback and lessons learned for continual professional improvement and development.
- Takes measures to enhance body of knowledge and skill set through training.
- Other duties as assigned.

Working hours: 8:00AM-5:00PM

Skills:
REQUIREMENTS:
-Effectively prioritize and execute tasks in a high-pressure environment
-SaaS experience
-Salesforce experience
-Troubleshoot and identify problems that may occur between internal applications used to import data and the web-based products
-Ability to address basic PC/Mac questions
-Support Windows XP, Vista and 7
-Advance Excel proficiency write basic Excel formulas
-Communicate effectively with customers and internal employees via Salesforce
-Gather and interpret relevant data and information and use inductive reasoning
-Analytically thinker
-Problem solver
-Experience working independently and as part of a team
-Ability to elicit cooperation from various departments and synthesize information from various sources
-Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
-Flexible during times of change and able to accommodate overtime or out of business hours if needed to meet project deadlines

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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