Desktop Support

Kalispell, Montana
Information Technology (Computer and Mathematical Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 1.00 per hour
Ref. Number
Nikki Demars, Spherion
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Job Description

Seeking a Desktop Support Tech to be the primary point of contact by staff for general and technical support issues. Will be ensuring all support issues are entered into the help desk ticketing system. Handles all desktop support requests and develops procedural and support documentation for others to consume. Escalates tickets to other IT staff members only as necessary.

-Ensure that help desk calls are answered in a timely manner & tickets are responded to quickly.
-Make sure that all desktop hardware is entered into inventory immediately upon receipt.
- Ensure adequate supplies of printer ink and toner is available for all printers.
- Setup, manage, and delete employee user accounts.
- Assist with setup of department meetings and conference calls.

Working hours: 8:00 AM - 5:00 PM

- Superior customer service skills with the ability to translate complex technical jargon for staff.
- Strong attention to detail with the ability to create professional documentation.
- Proven ability to operate effectively in a fast paced environment by working hard and ensuring that all end users are provided with the help they need when they need it.
- Proven ability to triage and prioritize multiple support issues.
- Ability to work with minimal supervision.
- Basic experience with TCP/IP networking.
- Intermediate experience with supporting Microsoft Windows desktop operating systems & Microsoft Office.
- Intermediate experience installing and supporting applications in a business environment.
- Maintain strict confidentiality with member data.
- Excellent organizational and follow-through skills.
- Ability to handle and prioritize multiple issues in a fast paced work environment..

High School

1-4 years

-High school diploma
-A+ or similar certification preferred
-Previous desktop support experience preferred

Company offers a great benefit package and pay is DOE!

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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