DIGITAL SERVICES SPECIALIST fluent in Portuguese

posted:
Location
Temple, Texas
Industry
Information Technology (Computer and Mathematical Occupations)
Job Type
Temp to Perm
Working Hours
8:30 AM - 7:00 PM
Salary
US$ 13.00 per hour
Ref. Number
S_59190
Contact
Calaf, Carlos, Spherion
Phone
254-778-0533
Apply Now

Job Description

 

Spherion-Temple is searching for a Digital Services Specialist who speak and write in English and Brazilian Portuguese! MUST HAVE RESUME

$13.00 per hour plus 5% language differential; Monday - Friday, 8:00 am to 4:30 pm. At this time this is potentially a work from home position may also work in the Temple, TX facility

Responsibilities:
?? Monitoring and responding to inbound service related messages in a variety of social media and peer to peer support avenues such as Facebook, Twitter, YouTube & Acer Community.

?? Representing the brand and driving marketing value by responding to Retailer Q&A topics while documenting root causes and ensuring a feedback loop process to educate and deflect future Questions

?? Assisting Retail Sales by identifying and responding to negative reviews on key retailer web sites.

?? Providing excellent native language support for Portuguese and English languages.

?? Provide the management team with insights gained from routine health checks of the organization websites and social media spaces, offering feedback related to key contact drivers, hot topics, products, knowledge, website information, issues and trends.

?? Identifying opportunities and actionable recommendations, facilitating continuous improvement within the Consumer Services organization

?? Assisting the Knowledge Administrator in the creation of video, written and all other types of knowledge needed to maintain the organization's digital service offerings.

?? Other duties as assigned

Working hours: 8:30 AM - 7:00 PM

Skills:
1) Display customer service skills and orientation

2) Bi-Lingual in both English and Brazilian Portuguese and able to demonstrate written communication skills in both

3) Basic understanding of PC Hardware, familiar with common Operating systems (Windows and Chrome) and productivity software such as Outlook and Office applications

4) Work from the Temple Texas Facility and potentially WFH as well.

Education:
High School

Experience:
0-1 years

Qualifications:
Must be self-motivated with inherent ability to multi-task.

Exhibits professional conduct.

Must possess excellent written and oral communication skills.

Problem solving and negotiation skills with the ability to deal with difficult customers and situations

Must possess excellent interpersonal skills with the ability to work in a collaborative team environment

High school diploma or equivalent; or a minimum of 6 months related experience or training; or equivalent combination of experience and education


MUST SUBMIT RESUME, Applications received without resume will not be considered. This position is located in Temple, Texas

Apply online: www.spherion.com/apply (Dept ID 75067) and call 254-778-0533!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

 

Apply Now