Dispatch/Customer Service

Fargo, North Dakota
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 15.00 - US$ 17.00 per hour
Ref. Number
MacKenzie Dahl, Spherion
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Job Description

Spherion Staffing is interviewing for Dispatch/Customer Service Associates for a local client in their business. The Dispatch/Customer Service Associates will provide direct customer service; take inbound calls and be proficient in administrative support to the internal team.

Schedule is 8 am-5 pm Monday-Friday, working every 6th weekend. During the busy season and Spring time, there may be some Sunday work as well.

Pay $15-17/hour DOE

- Book service appointments for customers who call in
- Deliver call scripts with an authentic voice
- Respond to customer requests, resolving issues to their satisfaction
- Be professional and establish customer rapport, encouraging repeat business
- Participate in training to help with booked calls and practice outbound calling
- Follow the company's plan for resolving customer complaints quickly and favorably
- Maintain and update customer database with complete and accurate information

See above

Working hours: 8:00 AM - 5:00 PM

-Bachelor degree or equivalent is a plus
-Proven track record in customer service
-IT competent; good typist and proficient with phone systems
-Highly organized with exceptional follow-through abilities
-Strong verbal and written communication
-Ability to build trust and demonstrate empathy
-Passionate about the company and loves the brand
-Engaging personality that blends well with a fast-paced, goal-driven environment
-Competitive individual contributor who also loves to win as a team
-Highly motivated, flexible, and great attitude on life

High School

1-4 years

See above

To be considered, please apply online at www.spherion.com/fargo or stop in to our office at 2730 7th Ave S Fargo
If you have any questions please contact MacKenzie Dahl at 701-412-2908

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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