Docucare Level 2

posted:
Location
Saint Francisville, Louisiana
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 12.47 per hour
Ref. Number
S_39234
Contact
Trussell,Jenni, Spherion
Phone
225-9255686
Apply Now

Job Description

A Docucare Level 2 Administrator serves as client support for Xerox equipment. Helps solve equipment issues and schedule service delivery.

Responsibilities:
- Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
- Provide on-going end user training on equipment
- Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities. ? Provide IP address support
- Perform basic equipment problem diagnosis
- Point of contact for equipment removal and delivery for onsite support
- Contact service as required (Xerox and 3rd party)
- Utilize Xerox web-based applications as required to include Service Call Handling
- Accurate call reporting on Equipment in Xerox designated systems
- Remote Service call onsite support Driving (if required for duties)
- Download and install printer drivers on end-user equipment
- Perform printer mapping to PC as required
- Escalate printer network issues to appropriate resource
- Physical as well as remote device management and control
- Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
- Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
- Non-Xerox device management as required
- Perform remote device monitoring and remote solve (Xerox Device Management)
- Identify and promote Xerox Office Solutions
- Pro-actively manage consumables and supplies using the DOS calculator
- Maintain on-site operator replaceable parts inventory
- Collect equipment meter information and submit for billing purposes
- Perform Data Entry for activity and asset tracking
- Manage and maintain on-site parts inventory using PM4

Working hours: 8:00 AM - 5:00 PM

Skills:
-Lift and move up to 50 pounds
-Read, write and follow basic English instructions
-Customer service and communication skills
-Ability to manage multiple tasks
-Perform duties with minimal supervision
-Basic Equipment problem solving and diagnosis per training provided
-Customer problem resolution including escalation as required
-Coordinate work tasks to ensure fulfillment of SOWs
-Track and report account information as required
-1-2 years relevant experience resolving customer and equipment printing issues

Education:
High School

Experience:
1-4 years

Qualifications:
EDUCATION: Minimum High School diploma or equivalent
-Able to lift 50 lb, move equipment, walk between buildings
-Problem resolution and escalation
-Excellent verbal and written communications
-Use of organizational and time management skills to facilitate client deliverables
-Ability to manage multiple tasks
-Ability to adapt and provide customer service in a changing environment.
-Read, write and follow basic English instructions
-Customer service and communication skills
-Intermediate equipment problem solving and diagnosis per training provided
-Customer problem resolution including escalation as required
-Coordinate work tasks to ensure fulfillment of SOWs
-Ability to manage multiple tasks
-Perform duties with minimal supervision
-Data entry
-Open applications


Contact your local Spherion office today 225-925-5686 and apply online at www.spherion.com

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now