Document Reviewer - Customer Service Center

Charleston, Illinois
Customer Service & Call Center
Job Type
US$ 9.00 per hour, $9 per hour + none
Ref. Number
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Job Description

Review Agents are responsible for reviewing and entering data as it pertains to the eligibility of candidates for the Lifeline government program. The agent reviews documents, calculates income, confirms identity, verifies attestation statements and makes a determination based on the information provided.
The ideal candidate must be able to multi-task, have previous customer service experience/data entry work experience, and ability to think quickly, problem solve and be productive in a fast paced environment while adapting well to change. This is a full time position or part time position pending approval of hours available.

Job Description:
- Examine applications and determine applicant eligibility based on either income level or participation in a state specific program such as Food Stamps, Medicaid, or Section 8 Housing.
- Evaluate application filing completeness and compare against supporting documents such as pay stubs, tax returns, W-2s, Social Security statements, and social service agency documentation.
- Calculate income and compare to state-specific program eligibility requirements. Document decision in an online system
- Perform accurate data entry, while reviewing and correcting address errors.
- Verifying customer personal information and signatures.
- Agents may be required to assist in call center roles.

Working hours: Full and Part Time Shifts Available

Required Qualifications
- Strong data entry skills including ability to process applications with efficiency and accuracy
- Ability to interpret varied income and state program documents
- Ability to multitask and use multiple systems simultaneously
- Ability to look at complex issues and identify the problem using multiple systems
- Ability to adapt to changing situations
- Ability to take constructive criticism and have a willingness to change
- Basic math skills (add, subtract, multiply, percentages)
- Maintain confidentiality and professionalism
- You must be at least 18 years old and pass a drug screen and background check

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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