Entry Level Customer Service Specialist

Sioux Falls, South Dakota
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
9:00 AM - 6:00 PM
US$ 14.50 - US$ 15.00 per hour
Ref. Number
Shelly, Kelsi, Spherion
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Job Description

Spherion Staffing has multiple Entry Level Customer Service Specialist positions available. This position is responsible for providing professional world-class customer service by capturing general and specific information on potential total loss vehicles and communication of the market valuation while working remotely.

-Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
-Ensure that all vehicle information is entered into the system completely and accurately
-Provide the reference number and vehicle valuation to the caller
-Handle incoming calls related to PPV status updates and process changes on existing market valuations
-Warm transfer of calls that require escalation or assistance from other work groups
-Assist in training/mentoring new Customer Service reps
-Handle incoming calls related to CRV status updates and process changes on existing market valuations
-Attendance is critical throughout the assignment but is mandatory during the 30 day training period (no exceptions are allowed)

See above

Working hours: 9:00 AM - 6:00 PM

-High school degree
-Must have minimum of 6 months of customer service work experience
-Ability to work flexible hours between 6 am to 9pm M-F and occasional Saturday-1 weekday must work until 9 pm

High School

1-4 years

See above

To be considered, please apply online at www.spherion.com/apply
If you have any questions please contact Kelsi Shelly at 605-335-6010

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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